Frequently Asked Questions

General

Where are oskaya products made?

Oskaya products are lovingly packaged and blended in Australia, using both locally and globally sourced ingredients and packaging.

Do you offer discounts or promotions?

Yes, we frequently offer discounts and promotions. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest deals and special offers. Sign up to the Oskaya Circle to get 10% off your first order.

Do you offer any wholesale?

Wholesale enquiries are welcome. Please drop us a note at partnerships@oskaya.com.au and we’ll get back to you.

I want to sell my products on your site

We’d love to hear from potential partners. Reach out to partnerships@oskaya.com.au with information about your product, your pricing and we will get back to you.

Product

What is Sea Moss?

Sea Moss, specifically Irish Sea Moss or Chondrus Crispus, is a type of red algae harvested from the North Atlantic Ocean. It is rich in nutrients, including vitamins, minerals, and antioxidants, making it a potent superfood.

What are the benefits?

Oskaya's Irish Sea Moss Powder is a nutrient-dense superfood that supports whole-body health. Delivering a potent combination of vitamins and minerals, Sea Moss may support energy levels, muscle function, and bone health. With skin-loving zinc and vitamin C, it’s said to naturally boosts collagen production for a radiant, hydrated glow. As a valuable source of prebiotic fibre, it nurtures digestion and is your perfect ally on the path to a happy gut. Antioxidants like vitamin C can help to shield your body from oxidative stress, giving your immune system the ultimate boost. And with a broad spectrum of bioavailable vitamins and minerals, Sea Moss Powder is effortlessly absorbed for maximum benefit.

Can I take Sea Moss Powder on its own?

Our Sea Moss Powder is made from 100% pure Chondrus Crispus Sea Moss and contains no fillers, additives, or preservatives. Some people may find it’s natural oceanic flavour overpowering so we suggest getting creative and weaving it into your wellness routine instead of consuming it on it’s own.

How can I consume Sea Moss Powder?

Oskaya’s Sea Moss Powder is effortlessly woven into your daily wellness routine. Versatile and convenient, it delivers a potent combination of nutrients. Energise with half a teaspoon in your morning smoothie or chia pudding; brew with miso soup or bone broth for a warming and gut-nourishing elixir; add to soups, curries and stews; blend with veggies, legumes and spices into a protein-rich dip to snack on; experiment with flavours and colours to make healthy vitamin gummies; and use topically as a potent, mineral-rich mask for radiant skin and hair. Some people may find the oceanic flavour overpowering as a gel, so we suggest getting creative with additions like frozen fruit, juice, cinnamon and maple syrup to sweeten. For more ways to weave Sea Moss Powder into your life, head to our blog.

How often can I consume it?

As with everything, moderation is key! General guidelines suggest not exceeding half a teaspoon per day, but every body is different. We always recommend consulting with a qualified healthcare professional to determine your unique nutritional needs.

Is Sea Moss vegan and gluten-free?

Yes, Oskaya’s Sea Moss Powder is vegan, gluten-free, and naturally free from dairy, soy and nuts, making it suitable for a wide range of dietary preferences and needs. Since it’s harvested from the sea, this product may contain trace amounts of shellfish and isn’t recommend it for those with a shellfish allergy.

How should I store Sea Moss Powder?

To maintain its freshness and potency, store Sea Moss Powder in a cool, dry place away from direct sunlight. Make sure the container is tightly sealed after each use. Oskaya Sea Moss Powder arrives in a premium Miron glass jar, utilising advanced light-filtration technology. This innovative packaging blocks harmful visible and ultraviolet rays, while allowing beneficial violet, ultraviolet, and infrared light to pass through. This unique feature preserves the freshness, potency, and nutrient integrity of the Sea Moss Powder, ensuring you receive the maximum health benefits for longer.

Can I use Sea Moss Powder if I’m pregnant or breastfeeding?

While Sea Moss is rich in nutrients, it's important for pregnant or breastfeeding women to consult with a healthcare provider before incorporating it into their routine, as individual nutritional needs can vary. We recommend reviewing individual product information and consulting with a qualified healthcare practitioner before using any of Oskaya’s products.

Can children consume Sea Moss?

Oskaya’s Sea Moss Powder is primarily intended for adults. We recommend consulting with a paediatrician before introducing Sea Moss Powder into your child’s diet to ensure it aligns with their individual health needs.

What does Sea Moss taste like?

Sea Moss has a mild, "oceanic" aroma and flavour due to its natural absorption of minerals. While some may find its taste strong when used alone, it blends well in smoothies, soups, and recipes with citrus, making it nearly undetectable. Its slight saltiness can even enhance savoury dishes! Though its flavour might not be the most delicious, the health benefits are substantial, making it a valuable addition to your wellness routine. Oskaya’s Sea Moss Powder is designed to integrate seamlessly into your diet.

How long does it take to see the benefits of Sea Moss?

The time it takes to notice benefits from Sea Moss can vary depending on your body’s needs and how consistently it is consumed. Some people may start to feel more energised or notice improvements in skin and digestion within a few weeks of regular use.

What makes Irish Sea Moss different from other types of sea moss?

Sea Moss generally refers to specific types of red algae (AKA seaweed), primarily Chondrus crispus and sometimes Gracilaria. Irish Sea Moss, or Chondrus crispus, is a distinctive type of red seaweed and stands out for its rich mix of essential vitamins and minerals. It grows wildly on rocks in the cold, shallow waters of the North Atlantic, where it absorbs unique nutrients from both the rocks and the ocean. In contrast, the Gracilaria variety, is often grown in warmer waters, typically on ropes. This difference in growing conditions – rocky shores for Chondrus Crispus and rope farming for Gracilaria – leads to variations in texture, nutrient content and uses. Chondrus Crispus typically has a higher concentration of certain minerals, thanks to its rocky environment, but both types of seaweed offer valuable nutrients and have their own benefits depending on how they’re used.

Where is Oskaya’s Sea Moss sourced from?

Oskaya’s Sea Moss is sourced from the cool, luminous waters of the North Atlantic, where it grows wild and organically. The fronds are hand-harvested at the peak of their growth cycle to ensure optimal nutrient density. They are then dried at temperatures below 35 degrees to preserve their nutrient profile. The harvest areas undergo water quality testing, and the seaweed is collected using sustainable methods that encourage regeneration and support the surrounding ecosystem.

Is there a difference between Sea Moss powder and gel?

Both forms offer similar benefits, but the powder is more versatile for your daily wellness rituals and boasts a shelf life of over six months, all without the need for refrigeration. Sea moss gel has a short shelf life, only lasting up to three weeks in the refrigerator, and is often mixed with sweeteners and preservatives. In contrast, our Sea Moss Powder is 100% natural, with no fillers or preservatives. People with textural aversions may also find Sea Moss Powder mixed into their food preferable to the texture of gel.

Can I use Sea Moss for skincare?

Yes, Sea Moss can be used topically as a mineral-rich mask for both skin and hair. It may help to hydrate, soothe, and revitalise your skin, thanks to its high vitamin and mineral content. Irish Sea Moss (Chondrus Crispus) has been traditionally used in folk medicine to support skin health, and its soothing properties are believed to be beneficial for conditions like eczema and psoriasis. However, while anecdotal evidence supports these uses, more scientific research is needed to confirm its effectiveness for these specific skin conditions.

Are the benefits of Sea Moss Powder backed by research?

As with everything, moderation is key! While some people may choose to incorporate half a teaspoon of Sea Moss Powder into their routine more regularly, every body is different. It’s important to listen to your body and adjust according to your unique nurtitional needs.
Due to the naturally high levels of iodine present in Sea Moss, we recommend consulting with a qualified healthcare professional before using this product particularly if you are pregnant, breastfeeding, have an iodine sensitivity, or take any kind of medication.

Are Oskaya products tested on animals?

No, we never test on animals.

Are Oskaya products cruelty-free and environmentally friendly?

Yes, we are committed to offering cruelty-free, and environmentally and socially friendly products. We prioritise sustainability and ethical practices in our sourcing and production processes.

Do Oskaya products expire?

Yes. Each product has its own expiry date indicated on the outer packaging and on the bottle. Look for the hand-written date.

Can I return the glass bottles and jars?

We do not offer this service currently, but we encourage you to follow your local community's rules on recycling glass. We have designed our packaging to be lovingly reused – simply remove the sticker labels and repurpose your miron jars. Miron glass is sustainable, recyclable, and can be repurposed.

Why is Miron glass special?

Miron glass is highly regarded for preserving natural products. Its deep violet colour acts as a natural filter, blocking most light except for violet and UV wavelengths. This filtration prevents degradation, maintaining potency and freshness. It also allows beneficial UV-A and infrared light to penetrate, extending shelf life. Read our article on it here.

How often do you add new products?

We’re constantly building out our offering and have a number of products being created. Join The Oskaya Circle to be the first to know when new products drop.

Orders

What payment methods do you accept?

We accept major credit cards, such as Visa and Mastercard, as well as PayPal for secure online payments.

How can I place an order?

To place an order, simply browse our products, select the items you wish to purchase, and proceed to the checkout page. Follow the prompts to provide your shipping information and complete the payment.

What is your return policy?

We don’t accept returns for change of mind purposes. If, however, you receive a defective item, please contact our customer support team within 7 days of receiving your order. For more information, please see the shipping and returns page.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support as soon as possible. We'll do our best to accommodate your request before the order is shipped.

Shipping

How long will it take to receive my order?

Our standard processing time is 3-4 business days. Shipping times may vary depending on your location.

Do you offer international shipping?

No, we don’t offer international shipping at the moment.

Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your package.

What are your shipping fees?

Oskaya offer various delivery options within Australia to choose from:
- Standard Shipping (3-7 business days): $10.00
- Express Shipping (1-3 business days): $15.00
- Standard Shipping is FREE for orders over $100.00
See more on the shipping and returns page.

Customer support

How can I contact your customer support?

You can reach our customer support team by emailing orders@oskaya.com.au or by using the contact form on the contact us page. We strive to respond to all inquiries within 24 hours.

My order was damaged, what do I do?

If anything you’ve ordered arrives damaged or faulty, email orders@oskaya.com.au straight away. Please provide us with your order number, a description and photo of the damage. Please do not return items before first making contact with us.

Responsibility

Will Oskaya Support my charitable cause?

We’d love to consider supporting your charitable cause. While we can't say yes to everyone, we look forward to reviewing your request. Requests must be made at least four weeks before your event or deadline. Please email partnerships@oskaya.com.au with details.