Shipping & Returns

Thank you for shopping with us! We want to ensure that your shopping experience is as smooth and enjoyable as possible. This page outlines our shipping and returns policies.

Shipping

  • Oskaya offer various delivery options within Australia to choose from:
    𖦹 Standard Shipping: $10 or FREE for overs over $99
    𖦹 Express Shipping: $15
  • If you live outside metropolitan areas, please allow additional time for postage.
  • Please allow 1-3 business days for order processing. Once your order has left our warehouse, you will receive an email with your tracking information.
  • Oskaya processes and ships orders Monday to Friday, excluding weekends and national holidays. Please note that orders placed on public holidays or weekends may require additional processing time.
  • If you haven't received your tracking information after three business days, please email us at orders@oskaya.com.au
  • During product launches and sales events, there may be a slight delay in dispatch due to high order volumes.
  • We strive to meet the delivery date provided at checkout, but please understand that we cannot guarantee this 100%. We will keep you informed via email about any updates or changes to your expected delivery time.

Returns

  • We strive to provide the highest quality products and want you to be completely satisfied with your purchase. If for whatever reason you are not entirely happy with your order, please contact us at orders@oskaya.com.au and we will do our best to resolve your issue.

Please feel free to contact us if you have any further questions or require assistance with your order.